Privacy Policy

Personal Information:

• Full name, date of birth, gender, and age

• Contact information (address, phone number, email)

• Government-issued identification numbers (Aadhaar, etc.) when required

• Emergency contact details

• Insurance information (if applicable)

Health Information:

• Medical history and health conditions

• Symptoms, diagnoses, and treatment plans

• Laboratory and diagnostic test results

• Prescription and medication records

• Immunization records

• Allergies and adverse reactions

• Clinical notes and observations

Technical Information:

• IP address and device information when using our website

• Browser type and version

• Pages visited and time spent on our website

• Cookies and similar tracking technologies

Healthcare Services:

• Providing medical diagnosis, treatment, and care

• Scheduling and managing appointments

• Maintaining accurate medical records

• Coordinating care with other healthcare providers

• Processing laboratory tests and diagnostic procedures

• Prescription management and medication tracking

Administrative Purposes:

• Billing and payment processing

• Insurance claims and verification

• Communication regarding your healthcare

• Appointment reminders via SMS, email, or phone

• Quality improvement and patient safety initiatives

Legal and Regulatory Compliance:

• Reporting to public health authorities as required by law

• Compliance with court orders or legal proceedings

• Mandatory disease reporting and surveillance

• Medical audits and accreditation processes

With Your Consent:

• When you authorize us to share information with family members or caregivers

• When you request transfer of records to another healthcare provider

• For insurance claims with your authorization

Without Your Consent (as permitted by law):

• Emergency situations where disclosure is necessary to prevent harm

• Public health reporting (communicable diseases, birth/death records)

• Legal requirements including court orders and subpoenas

• Healthcare oversight activities and regulatory audits

• Research purposes (with de-identified data only)

We Never:

• Sell your personal or health information to third parties

• Share your information for marketing purposes without consent

• Disclose information to employers without your written authorization

Physical Security:

• Secure storage of paper medical records in locked facilities

• Access control systems for clinical and administrative areas

• Surveillance and monitoring of sensitive areas

Technical Security:

• Encryption of electronic health records

• Secure login credentials and multi-factor authentication

• Regular security audits and vulnerability assessments

• Firewalls and intrusion detection systems

• Secure backup and disaster recovery procedures

Administrative Security:

• Staff training on privacy and confidentiality

• Access controls based on job responsibilities

• Confidentiality agreements with all employees

• Regular policy reviews and updates

• Incident response procedures for data breaches

Right to Access:

• Request copies of your medical records

• Review your health information maintained by us

• Receive records within 30 days of request

Right to Amendment:

• Request corrections to inaccurate information

• Add supplementary information to your records

• Receive written explanation if amendment is denied

Right to Restriction:

• Request limitations on how we use or disclose your information

• Opt-out of certain communications (marketing, newsletters)

• Request confidential communication methods

Right to Accounting:

• Request a list of disclosures we have made of your information

• Know who has accessed your health records

• Understand the purpose of each disclosure

Right to Complain:

• File a complaint if you believe your privacy rights have been violated

• Contact regulatory authorities regarding privacy concerns

• No retaliation for filing complaints

Medical Records:

• Adult patient records: Minimum 3 years after last treatment

• Minor patient records: Until the patient reaches 18 years, plus 3 years

• Surgical and procedure records: 10 years minimum

• X-rays and diagnostic images: 5 years minimum

Administrative Records:

• Billing records: 7 years for tax and audit purposes

• Appointment records: 3 years

• Correspondence: 3 years after resolution

Secure Disposal:

• Paper records are shredded or incinerated

• Electronic records are permanently deleted using secure methods

• Third-party disposal services sign confidentiality agreements

Essential Cookies:

• Required for website functionality

• Session management and security

• Cannot be disabled

Analytics Cookies:

• Help us understand how visitors use our website

• Track page views and user journeys

• Can be disabled through cookie settings

Your Choices:

• Manage cookie preferences through our Cookie Settings

• Browser settings to block or delete cookies

• Opt-out of analytics tracking

Parental/Guardian Consent:

• Written consent required for treatment of minors under 18

• Parents/guardians have access to their child's health records

• Age-appropriate privacy protections applied

Confidential Services:

• Certain services may be provided confidentially to minors as permitted by law

• Sensitive health information protected as required

Data Protection:

• Enhanced security measures for pediatric records

• Limited access to children's health information

• Strict verification for record requests

Privacy Officer

My Doctors Clinic

Ambari (Belortol), Bongshar

Sualkuchi, Assam 781103

Phone: +91 6002269582

Landline: 0361-2913044

Email: care.mydoctorsclinic@gmail.com

Response Time:

• Privacy inquiries: Within 7 business days

• Record requests: Within 30 days

• Complaints: Acknowledged within 48 hours